Selleria Le Selle intends to guarantee the complete satisfaction of its Customers, offering them the possibility to return one or more items and to receive a refund equal to the price of the returned items or their replacement.
The return must necessarily take place at the expense and under the responsibility of the Customer no later than 14 days from delivery and only on condition that the returned items are intact and never used.
Conditions and procedures for replacements, returns and refunds of items purchased online in our e-shop
The items that the customer wishes to return must have the following requirements:
A) – The garments to be returned must not have been used, worn, ironed, washed or treated in any way.
B) – The garments must necessarily be returned in the same condition in which they were shipped to the Customer and must be packaged and packaged appropriately. C) – All the labels of the article, both in fabric and pendants, must necessarily be intact and in no case removed.
D) – The Customer who wishes to make a change of size is required to follow the instructions below under "replacement for size change"
E) – Returns of underwear items will not be accepted.
F) – Reimbursement, return or replacement is not possible in the case of:
• Personalized items
• Used items
• Items requested to order
• Items on sale and / or with a discount of more than 30% and items in the Outlet section
In the event of non-compliance with one of the above conditions, LE SELLE reserves the right not to accept the returned goods and to send them back to the Customer at the expense of the latter.
- You can not try le selle purchased
- Le Selle are not changed, except in the presence of obvious factory defects
- New items that are used, even once, are not changed.
Requests must be sent by email to the address firstname.lastname@example.org no later than 14 days from receipt of the goods specifying:
– All personal data: Name, Surname, e-mail and Telephone – Order number of the products to be returned
– The products to be returned
– Reason for return
– IBAN and account holder (in case of refund request)
Once the request has been received and verified, we will contact you to provide you with the instructions to make the return.
Attention: do not ship the products without first receiving our confirmation.
After passing the checks by our staff you will receive the refund to the bank account indicated within 20 days from the date of return of the items.
Shipping costs are never refundable.
REPLACEMENT FOR SIZE CHANGE
If the size ordered is not adequate, it is possible to request the replacement of the product with one of the correct size. The costs of return and shipping of the new item are charged to the Customer.
If the Customer decides to replace the product with a different product, payment of any difference will be required.
The method of replacing products for size change follows the return procedure:
– Specify in the motivation "replacement for size change" and possibly already indicate the correct size that we are going to replace.
– Wait for confirmation of receipt of the request by one of our operators
– Ship the item
– Make the payment of the costs for the new shipment – Receive the new item
We remind you that if you are not 100% sure of the size to be purchased you can contact us before placing the order using the chat or by calling the store at the 0422382241 or by contacting Sara by phone or via whatsapp at the 3495334056, we will be happy to help you in the choice!
RETURN WITH REFUND (RIGHT OF WITHDRAWAL)
If the customer is not satisfied with the purchase and does not wish to replace it with any other product, he has the opportunity to exercise the RIGHT OF WITHDRAWAL within 14 days of receipt of the product as required by current legislation Legislative Decree no. 206 of 06/09/2005 integrated and amended by Legislative Decree no. 21/2014.
Selleria Le Selle reserves the right to withhold the following expenses:
– Shipping costs of the original order, even in the case of free shipping. (We remind you that the transport costs required for any shipment are only a contribution and not the actual cost of shipping)
– Transaction fees in case of payment by Credit Card or Satispay (3% of the transaction amount)
The costs of returning the product are to be considered charged to the Customer, who must return the products by postal parcel or other trusted carrier.
The refund will be made by bank transfer within 20 days from the moment the goods for which you want to exercise the right of withdrawal will be returned.
In case of payment by bank transfer, in the event that payment has not been received on the account indicated in the order confirmation within 7 days of the conclusion of the contract, leselle.it has the right to cancel the order and withdraw from the contract.
Liability for any defects
Liability for defects according to the law applies. The assignment of rights by the customer is excluded. In addition to what is stated below, the customer cannot claim any further claims – regardless of any legal reason. For this reason leselle.it not liable for damages that have not been caused to the object of delivery; in particular, leselle.it is not liable for lost earnings or other damage to the customer's assets. If the contractual liability of leselle.it is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. The customer is required to promptly notify in writing obvious defects of the goods and in any case within a maximum of one week from receipt of delivery. A subsequent notification of a defect is excluded. There is no substantive defect if the quality of the goods complies with the technical standard of the development and processing of digital photos. Technically it is not possible to avoid differences of colors between the photos and the original file and for this reason they do not represent a vice of merit. Similarly, there is no defect if a drop in quality is caused by poor quality (e.g. "resolution" of the original files). No particular quality conditions of the goods to be delivered are agreed. The above limitation of liability does not apply when the cause of the damage is attributable to willful misconduct or gross negligence or if there is damage to the person. Furthermore, it is not valid if the customer asserts claims governed by law. If leselle.it negligently breaches an obligation belonging to the contract, the obligation to compensate for damage to property is limited to the applicable standard damage. After the execution of the postponed fulfillment as part of a replacement delivery, the customer is obliged to return to leselle.it the goods initially received within 14 days at the expense of leselle.it. The return of the defective goods must take place according to the legal provisions. leselle.it reserves the right to claim damages in accordance with the conditions governed by law. The limitation period is 24 months from delivery.
Retention of title
The ordered goods remain the property of leselle.it until the payment is completed. Prior to the transfer of ownership, transfer to third parties, lease, pledge, assignment as security, transformation and other provision or transformation without the express approval of leselle.it is prohibited.
Prohibition of debit, right of retention
The customer is not entitled to charge with his own claims against payment rights by leselle.it unless the customer's claims are ascertained as indisputable or having legal force. The customer is not entitled to charge payment fees by leselle.it or retention rights even after a claim for defects unless these result from the same contractual relationship.
Only the customer is responsible for the contents of the transferred files. In all works the transferred files and images as well as in the storage of image files, the necessary copyright, trademark or other rights on the part of the customer are assumed. In case of violation of these rights, the customer is obliged to raise leselle.it from claims by third parties. Basically this is done through the assumption of debt in the relationship with the applicant. If the customer does not agree with such assumption of debt, he relieves in an internal relationship leselle.it from any claim. In this case, the customer will have to bear leselle.it in the defense of claims the resulting costs (legal defense, judicial rights, penalties, etc.) are borne by the customer.
The customer retains all rights to all documents that have been transferred to leselle.it by the customer or by persons authorized to him. For the execution of the contract, the customer grants leselle.it the unlimited right in time and space to use the image files made available for the execution of the order. Saving, playing and processing image files is also part of this. This also includes the right to make individual images available to third parties for the remedy of an error.
Criminal liability and the right to refuse a service
The customer is responsible for the legitimacy of the contents. By appointing the assignment, it is ensured that the contents of the transferred image files do not violate criminal law, in particular with regard to the provisions of Articles. 86 et seq., 184 et seq. of the German Criminal Code. In addition, leselle.it is not required to perform services that could result in a violation of the law by leselle.it. If the contents of the files sent by the customer should violate the criminal provisions,
leselle.it will file a complaint. At the same time, leselle.it is entitled to refuse to offer the service by withdrawing from the contract. leselle.it is authorized, but not obliged to verify the legitimacy or check the content entered by the customer in his online photo album. If, according to the interpretation of leselle.it, the contents represent a violation of the law in force, leselle.it is entitled to delete the content without notice. For complaints or disputes by third parties against the customer's information, regardless of the legal reason, leselle.it will promptly delete the contents. A claim by a third party against leselle.it as a result of the blocking of content due to complaints or complaints is excluded, provided that leselle.it has carried out an unjustified deletion without gross negligence or wilful misconduct.
European Commission platform for Article 14 of REGULATION (EU) No 524/2013
The European Commission has a platform for online dispute resolution (ODR) willing to see http://ec.europa.eu/consumers/odr/. To participate in a dispute resolution procedure before a consumer arbitration panel are not obliged and do not want.
Severability clause, place of jurisdiction
Should one or more provisions of these general conditions of sale become null and void, this does not entail the nullity of the entire contract. The null provision shall be replaced by the provision legally in force on the matter. If the customer is a merchant, a legal person under public law or a special public-private fund, the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Cologne. This also applies if a customer does not have any general place of jurisdiction in his country, or after the conclusion of the contract he has moved his residence or domicile abroad or if they are unknown at the time of filing a complaint.
Law in force
In the conclusion and execution of all contracts, German law applies. The validity of the UN trade regulation is excluded.