If you are not completely satisfied with your purchase, please contact us by filling out the form providing the following details:
First and last name
The order number
The item code of the garment to return
Reasons for returning the item
Indicate whether you want to have a refund or a trade in goods
You will then receive an email that will provide you with an authorization code for the returned item and the address to send it to. The shipping costs are borne by the customer.
You can return one or more items within fourteen days of the date the goods are received. Make sure the products are in the same condition as you received them along with the identification label and seal.
The Selle reserves the right to refuse the refund or exchange of items after this period of fourteen days or clothing not returned under the same conditions in which they were received.
We refund the amount paid for the goods returned within 30 days of receiving the package.
For all purchases made during the month of December, to facilitate Christmas gifts, the return will be extended until January 15, with the possibility to make the change with any product available on the site.
The shipping costs are borne by the customer.
In the event of a prepayment, if, under art. 2 of these general terms of sale, the payment has not been received to the account indicated in the order confirmation within 7 days of the conclusion of the contract, leselle.it has the right to cancel the order and withdraw from the contract.
Responsibility for defects
Responsibility for defects according to the law is liable. The transfer of rights by the customer is excluded. In addition to what is indicated below, the customer cannot claim any further claims – regardless of any legal reason. For this reason, leselle.it is not accountable for damages that have not been caused to the delivery object; in particular leselle.it does not respond due to lost earnings or other damage to the client's assets. If the contractual liability of leselle.it is excluded or restricted, this also applies to the personal liability of employees, representatives and auxiliaries. The customer is required to communicate in writing obvious defects of the goods and in any case within a maximum of two weeks from the receipt of the delivery. A retrospective notification of such a defect should be excluded. There is no merit defect if the quality of the goods conforms to the technical standard of digital photo development and processing. Technically, it is not possible to avoid differences of colors between the photos and the original file, which is why they do not represent a vice of merit. Similarly, there is no defect if a drop in quality is caused by poor quality (e.g. "resolution" of the original files). Special conditions of quality of the goods to be delivered are not agreed. The previous limitation of liability is invalid when the cause of the damage is attributable to misconduct or gross negligence or if there is harm to the person. It also has no validity if the client makes legal claims. If leselle.it negligently violates an obligation in the contract, the obligation to pay damages to property is limited to the applicable standard damage. After performing the deferred fulfillment as part of a replacement delivery, the customer has an obligation to return to leselle.it the goods initially received within 30 days at the expense of leselle.it. The return of the faulty goods must be made according to the legal provisions. leselle.it reserves the right to claim damages under the conditions of the law. The statute of limitations is 24 months from delivery.
The ordered goods remain owned by leselle.it until the payment is completed. Prior to the transfer of ownership, the sale to third parties, the lease, the establishment of a pledge, the sale of a guarantee, the transformation and other provision or transformation without explicit approval by leselle.it.
Prohibition of charge, right of retention
The customer is not authorized to charge with his own claims against payment rights by leselle.it unless the customer's requests are ascertained as indisputable or having legal force. The customer is not authorized to charge leselle.it or retention rights for payment even after a defect complaint unless they result from the same contractual relationship.
Only the customer is responsible for the contents of the transferred files. In all jobs, transferred files and images as well as the storage of image files assume the necessary copyright, brand, or other rights by the customer. In the event of a violation of these rights, the customer is obliged to raise leselle.it from third-party claims. Essentially this is done through the assumption of debt in the relationship with the applicant. If the customer does not agree with that debt assumption, he raises in an internal report leselle.it from any claims. In this case, the client will have to bear leselle.it in defending against the claims the resulting costs (legal defense, court rights, penalties, etc.) are borne by the client.
The customer retains all rights on all documents that have been transferred to leselle.it by the customer or by authorized persons. For the execution of the contract, the customer grants leselle.it the unlimited right in time and space to use the image files made available for the execution of the order. This is also part of saving, playing and processing image files. This also includes the right to make individual images available to third parties to remedy an error.
Criminal liability and the right to refuse a benefit
The customer is responsible for the legitimacy of the content. The awarding of the post ensures that the contents of the transferred image files do not violate criminal law, in particular with regard to the provisions of Articles. 86 and below, 184 and below of the German Penal Code. In addition, leselle.it is not required to perform services that could result in a violation of the law by leselle.it. If the contents of the files sent by the customer violate the criminal provisions, leselle.it will file a complaint. At the same time, leselle.it is allowed to refuse to offer the service by withdrawing from the contract. leselle.it is authorized, but not obligated to verify the legitimacy or check the content entered by the customer in his online photo album. If, according to the interpretation of leselle.it the content is a violation of the current law, leselle.it is allowed to delete the content without notice. For third-party complaints or complaints against the customer's information, regardless of legal reason, leselle.it will delete the content in a timely manner. A third party claim against leselle.it as a result of content blocking due to complaints or complaints is excluded, provided that leselle.it has performed an unjustified cancellation without gross negligence or misconduct.
European Commission platform for Article 14 of THE REGOLAMENT (EU) No. 524/2013
The European Commission provides an online dispute resolution platform (ODR) that is willing to see http://ec.europa.eu/consumers/odr/. In order to participate in a dispute resolution procedure before a consumer arbitration panel, they are not obliged and do not want to.
Save clause, competent hole
If one or more provisions of these general terms of sale become null and void, this does not mean that the entire contract is null and void. The provision is not replaced by the legal provision in force. If the client is a trader, a legal entity under public law or a special public-private fund, for all disputes resulting directly or indirectly from the contractual relationship, the competent forum is Cologne. This is also valid if a client does not have any general competent forum in his or her country, or after the conclusion of the contract has moved his residence or domicile abroad, or if they are unknown when filing a lawsuit.
Law in force
German law applies in the conclusion and execution of all contracts.
The validity of UN trade legislation is excluded.